1. A month that has started
Payments are final once a month has started.
We don't refund a month that has started, including the days left when you cancel. For example, if your month runs from the 1st to the 30th and you cancel on the 3rd, you are not refunded for the rest of that month. You accept this policy when you check "I agree to the Terms" before paying.
2. When we do refund
We refund charges made by mistake.
- A duplicate charge for the same month.
- A charge after your cancellation was confirmed in writing.
- A charge different from the amount we sent you in writing.
3. How to ask
Email us with the account email and the date of the charge.
Write to hello@yardpixel.com or use our contact form. Please ask within 30 days of the charge.
4. How long it takes
We reply within 1 business day.
Approved refunds go back to the original payment method. Your bank or card company may take 5 to 10 business days to show it.
5. Cancelling
Cancel anytime, by email or from your customer portal.
Your site stays published until the end of the month you already paid. After that, you are not charged again. More in Cancellation.
6. Disputes & chargebacks
Please write to us before disputing a charge with your bank.
Most issues are solved faster by email. A dispute pauses your site until it is closed. See Late payments & chargebacks.
7. Currency & fees
Payments and refunds are in US dollars (USD).
Fees charged by your bank, card company or payment processor may not be returned.
Questions about this policy? Email hello@yardpixel.com or use our contact form.